Privacy Policy

Effective Date: February 28, 2024

Associate Global Partners (“we” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website support system located at (“Support System”).

Information We Collect

  • Information you provide: When you create a ticket or request support through the Support System, you may provide us with certain personal information, such as your name, email address, and the nature of your support request.
  • Usage data: We collect information about your use of the Support System, such as the pages you visit, the time of your visit, and your IP address. This information is collected through Google Analytics and is used to understand how users interact with the Support System and improve our services.

Use of your Information

We use your personal information to:

  • Provide and improve the Support System;
  • Respond to your support requests;
  • Send you important information about the Support System, such as changes to our terms of service or privacy policy;
  • Analyze how users interact with the Support System;
  • Comply with legal and regulatory requirements.

Sharing of your Information

We will not share your personal information with any third party without your consent, except as follows:

  • Service providers: We may share your personal information with third-party service providers who help us operate the Support System and provide support services to you. These service providers are contractually obligated to keep your personal information confidential and to use it only for the purposes for which it is disclosed.
  • Legal requirements: We may disclose your personal information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process served on us, or to protect and defend our rights or property.

Your Rights under GDPR

If you are a resident of the European Union, you have certain rights under the General Data Protection Regulation (GDPR) with respect to your personal information. These rights include:

  • The right to access your personal information;
  • The right to rectification of inaccurate personal information;
  • The right to erasure of your personal information;
  • The right to restrict the processing of your personal information;
  • The right to data portability;
  • The right to object to the processing of your personal information.

You can exercise these rights by contacting us at [email protected]

Data Retention

We will retain your personal information for as long as necessary to provide you with access to the Support System and to comply with our legal and regulatory obligations.


We use a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are perfect, and we cannot guarantee the complete security of your personal information.

Children’s Privacy

The Support System is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at [email protected] We will take steps to delete the information from our systems.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Support System. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at